Reviews

ihear is rated 4.86 stars, based on 3370 Reviews on Google!

View some of our latest reviews below.

My appointment on 8/01/24 was my yearly checkup and all went well. All the staff I met that day were helpful and courteous.


Staff as always were professional and courteous. I would refer them to everyone. They did their job with skill and no fuss


I had a very enlightening experience at iHear Umina. Kayla was very thorough, explained everything so I could easily understand it all and listened to my concerns with compassion and care. It was wonderful to finally have my concerns taken seriously. I look forward to continuing to the next stage....


The service was professional, thorough, took his time to explain the tests and the implications of the results. He took his time to answer all our questions and explained quite technical information in an understandable way. Highly recommended.


Was there this morning and found the receptionist very pleasant and welcoming. The hearing test was carried out professionally and the system was explained in easy to understand English by Charlotte. All in all, a very efficient and professional experience.


Very happy with my experience. I felt instantly at ease in the appointment. My practitioner was very knowledgeable and gave me very useful feedback and advice


No waiting time. My husband & I had a bit of a giggle with the audiologist (as you do teasing each other about selective deafness). Quick & easy way to confirm hearing levels.


Paula and the Ihear team are patient and very supportive, I took some convincing that hearing aids were for me and they have helped me so much. Thanks


I found the whole experience professional, friendly, no overselling or pressure. The person who did my test was friendly, competent, empathetic and knowledgeable. The only slightly negative comment was the directions (could have been made simpler) and the number follow-up calls I got initially. Very positive experience.


Paula is the ultimate professional, so helpful in every interaction I have had with ihear. Empathetic and helpful in advising hearing solutions and should be a role model for all audiologists.


Finni is professional at explaining the new Starkey hearing aids.I am currently trying with loan units o see if they suit me.


I was impressed with the way Tina presented all the details of the particular model of hearing aid she suggested would be a good option to suit my needs in a hearing device . I left with a clear understanding of a product which would suit my needs . Thanks...


Whilst not exactly an enjoyable, experience it was close. I knew I had hearing loss but didn't know how much I'd been accepting the loss. It had been so gradual that others noticed more than me, pardon? The hearing test was simple and straightforward. The explanation was clear and concise...


I went to pick up some tubes for my hearing aids. In catching to Fini, he diagnosed I had a wax build up and addressed my problem. He was very helpful and efficient.


I felt a little apprehensive as I got lost en route and was late. However I was graciously received. Having a different adviser could have been disappointing but Fini seemed able to take off from where the previous person had left. I found him very helpful and competent. Lyn


Good customer support and service l recommend them for your hearing needs


Highly recommend this business . From the warmest welcoming from Ashley to the professional service and recommendations. He is full of knowledge and cares so much about his patients. Wouldn’t go anywhere else! You will always be guaranteed great service


ihear Kalgoorlie were absolutely fantastic Ashley explained everything as we went along , very professional 5 stars from me and will definitely recommend to anyone who has a hearing problem it is nothing to be ashamed of. I didn't realize until I started using my hearing aides how bad my...


I found that Ashley was outstanding. For someone like myself who has never had hearing aids before he made my journey so effortless. Thank you so very much.


Great service. On time, friendly, spotlessly clean. An enjoyable experience. 😉


What a delight. Receptionist went above and beyond for a problem I had. Dylan, Clinician, was efficient and explained everything so I could understand. Highly recommend. Thankyou


I have always been given the best service and treatment by. Ihear and their staff, I have no hesitation in recommending these lovely people and their products Thank you again ihear,


The hearing specialist Dylan was very helpful and took the time to explain everything.. he also setup a set of hearing aids to demonstrate how my hearing could be improved.. overall the experience was made easy and was most informative.


want to thank Dylan at Ihear Bundaberg for his excellent attention to my husband's ear problem. Also, thanks to Kathy for her kindness and help in dealing patiently with our enquiry. Highly recommend this clinic.


I visited Leanne at Mitchelton a few days ago. She was extremely helpful and gave me sound advice. As my phone is an Android, and not a model supported by Starkey, I now have a dilemma. Should I change over to an Apple Iphone or upgrade my Android and cross...


I saw Leanne and she was amazing. She was very knowledgeable about my ear and my symptoms and was a great listener. She took the time to explain the causes and ear functions to give me a peace of mind and some strategies to address my issues. Would definitely recommend...


The audiologist was friendly, explained the process to me and made me feel at ease. The staff were very helpful and efficient. I would recommend them to friends.


Receptionist Charlene very polite and helpful with appointment. Audiologist Natalie extremely professional and experienced. Explained all my options. Very honest. I walked out of appointment with ideal model that suits my current lifestyle. Now expecting long term connection with after sales service. Tried tried three different providers who tried to...


Natalie, my hearing specialist, explained the process of retraining your brain to hear and accept sounds that I had not heard over a period of decades. This enabled me to persist with adjusting to high pitched frequencies rather than throw in the process of learning to live with hearing aids....


Very friendly staff and makes you feel so welcome. So happy with all the details and help. Thank you.


From the moment I walked in the service was brilliant. People were polite, friendly, human with a focus on the customer. So hard to find this these days. The person I seen was delightful informative and outright lovely. Thank you for caring xx Gregg


Having had one very bad experience with buying hearing aids. I was very cautious about the process when faced with having to get more. The first person I went to this time, justified my caution trying to get me to sign up the day I did the hearing test. So...


I was very pleased with my appointment today. The staff are friendly and helpful. The test was thorough and explained to me every step of the way. I highly recommend iHear for anyone suspecting a problem with loss of hearing. Top Notch Service! 👍😊


As always very friendly and great people, listening and caring to improve an already great product


Punctual and friendly professional service.


Staff were helpful in fitting me in despite my requirements changing. The clinician helped me with great support and useful information I had not received before. Will stay with this practice.


Peter is very happy going to Highfields the team are very friendly and helpful do a great job.


Thank-you ihear for the wonderful care and attention in my hearing test and hearing aides and ongoing support. All the staff should be commended on their outstanding customer service. They take the time on your individual needs. ihear as a whole are a credit to their Profession, I personally would...


Bettina was very professional and explained every thing well . Thoroughly recommend this company .


Very straight forward and everything explained well so I could understand what was going to happen and the subsequent results.


The team at ihear Albany Creek are always super helpful. Nothing is too hard or too much trouble for them.


My mother recently upgraded her hearing aids, resulting in a major improvement in her hearing. The process of changing to aids with significantly greater technology has been painless thanks to the personal and professional service and support provided at Albany Creek iHear.


I took my 4yr old daughter to iHear at Albany Creek for a hearing test yesterday. She is quite shy and takes a while to warm to people, but not so yesterday. Bettina & Leah were absolutely amazing with her. They made the whole process fun and exciting. She was...


Lovely staff, very helpful & we’re nice enough to allow my child to watch the ear cleaning process


Pleasant friendly staff. I was fully informed at all times. Wonderful experience.


Excellent service and staff. Would highly recommend them. A pleasant experience.


Good experience people and warm friendly helpful people there and they do talk to you clearly and kindly keep up the good work i do like there company and they let you know when you appointment is with them i will like it give them a rating a 10-10 thank...


Super efficient and friendly staff who make you feel very comfortable. Issues and concerns are addressed by the staff with clarity and respect.


Very professional. Polite, everything explained so you could understand what was happening. A great experience all round.


Having to watch TV like silent movies, it was a blessing leaving with a hearing aid and no problem hearing the TV or talking with people at a shopping centre. Magic really.❤️


At I Hear the staff are always to see you and all your problems are sorted out quickly and are dealt with professionally. I would not hesitate to recommend this practice to anyone and I have done so on several occasions


What hearing device would an Audiometrist wear?

Paula is a clinician and a long-time hearing aid wearer. Here is her experience with the new Starkey Livio Edge AI.

I have been a long-time hearing aid wearer, and my last hearing aids are about 6 half years old. I had been wearing an IIC (Invisible-in-the Canal), a very small in the ear hearing aid that sits deep in the ear canal.

When the Livio Edge AI hearing aid was released, I decided that it was time to look at replacing my current hearing aids as I had not been hearing as well as when I was originally fitted.

The Livio Edge AI comes in both an in-the-ear and behind-the-ear hearing aid and, after weighing up my options as to which style would work best for myself, I decided on the behind-the-ear style called a RIC (receiver-in-the-canal). This meant I would have a very small tube from the hearing aid leading into my ear canal and, fitted with a small dome, would send the sound into my canal, sending the sound further into my ear. I also decided on the rechargeable option so I would no longer need to carry batteries with me. I am pleased to say I can go all 16 hours of wearing each day without having to put my aids back on the charger.

At first, I felt the new style was very different in the feel of the aid on and in my ear, and I was not sure if I would manage the new feeling. I then remembered what I advise my clients: that it takes a little while for the ear and brain to get used to the new fit and sound.  Much like a pair of new glasses, you can see the frame of the new glasses for a few days and then you no longer notice them. It’s the same with hearing aids.

What I first noticed was how clear everything sounded and that, with the second microphone, I was hearing the direction of sounds really well.

I paired the aids in the Thrive Hearing App and I am having a wonderful time hearing everything through my iPhone. I used to struggle to hear on the telephone but that is a thing of the past. Listening to music, either via Apple or Spotify, is a pure joy again all through my hearing aids. As I am able to adjust my programs and the volume of my aids via my iPhone, I no longer draw attention to my hearing loss. People just think I’m checking my phone when I am actually making environmental changes to my hearing aids.

I have had a wonderful time listening, and I no longer feel exhausted at the end of the day with the added strain of concentration to listen. I am not saying I still don’t have to concentrate but the energy used seems to be less intense. I am also not so grumpy at the end of the day from all the extra effort or at least I think so. I will have to ask my husband!

I also have a table mic for when out at restaurants and meetings. I cannot believe what I had not been hearing. I have used this in so many places, all with great results. I even sit the unit in front of the TV and get the sound directly through my aids, which means my husband can turn the TV down so we all win. I can even give my husband this unit to wear on a lanyard around his neck when in the car and can follow the conversation even when he is looking the other way.

As a clinician and a wearer, this has made a huge change to the quality of my life, with the improvement of everyday listening and enjoyment, both personal and in my professional life.

Thank you for letting me share my journey, not so much as clinician but as a client.

Paula


Call us on 1300 051 489 or book your appointment online today!