Great service, very experienced staff, will continue to patronize. Very happy with my experience there.

Helpful and positive interveiw

Paula patient and forthright. A very positive experience with excellent advice.

I have been a customer of audiologist Simon Close for over 10 years now. His technical help in selecting my hearing aids was invaluable and his ongoing after sales support is second to none. I highly recommend him to anyone who has hearing issues.

I was immensely impressed with the advice and skillful professional service I received from audiologist Finn. I found the staff friendly, knowledgeable and efficient. The Starkey rechargeable hearing aids I was recommended have enabled me to watch TV at a much reduced volume. I can now have a conversation with...

My experience with ihear was outstanding. Simon was thoughtful and caring, and genuinely motivated in improving my wellbeing - not just making a sale. I could not recommend ihear more strongly.

The care that I received being in a wheelchair was above my expectations and my hearing test was done with no waiting. Thank you for your efficiency and I will be recommending you to my friends when they need assistance within this area. Great job and I will be seeing...

Clear and accurate information given on my first visit and all subsequent visits. Alternative levels of device were clearly explained. Follow up consults and services have been both informative and supportive. My only complaint is that the batteries do not last long - about one to two days usually. This...

Really great experience with Ashley at ihear Kalgoorlie. My partner and myself got custom ear plugs, that cancel out noise, they fit amazing and working like a charm, highly recommend.

The staff there were very friendly and helpful , and take good care of you .

What hearing device would an Audiometrist wear?

Paula is a clinician and a long-time hearing aid wearer. Here is her experience with the new Starkey Livio Edge AI.

I have been a long-time hearing aid wearer, and my last hearing aids are about 6 half years old. I had been wearing an IIC (Invisible-in-the Canal), a very small in the ear hearing aid that sits deep in the ear canal.

When the Livio Edge AI hearing aid was released, I decided that it was time to look at replacing my current hearing aids as I had not been hearing as well as when I was originally fitted.

The Livio Edge AI comes in both an in-the-ear and behind-the-ear hearing aid and, after weighing up my options as to which style would work best for myself, I decided on the behind-the-ear style called a RIC (receiver-in-the-canal). This meant I would have a very small tube from the hearing aid leading into my ear canal and, fitted with a small dome, would send the sound into my canal, sending the sound further into my ear. I also decided on the rechargeable option so I would no longer need to carry batteries with me. I am pleased to say I can go all 16 hours of wearing each day without having to put my aids back on the charger.

At first, I felt the new style was very different in the feel of the aid on and in my ear, and I was not sure if I would manage the new feeling. I then remembered what I advise my clients: that it takes a little while for the ear and brain to get used to the new fit and sound.  Much like a pair of new glasses, you can see the frame of the new glasses for a few days and then you no longer notice them. It’s the same with hearing aids.

What I first noticed was how clear everything sounded and that, with the second microphone, I was hearing the direction of sounds really well.

I paired the aids in the Thrive Hearing App and I am having a wonderful time hearing everything through my iPhone. I used to struggle to hear on the telephone but that is a thing of the past. Listening to music, either via Apple or Spotify, is a pure joy again all through my hearing aids. As I am able to adjust my programs and the volume of my aids via my iPhone, I no longer draw attention to my hearing loss. People just think I’m checking my phone when I am actually making environmental changes to my hearing aids.

I have had a wonderful time listening, and I no longer feel exhausted at the end of the day with the added strain of concentration to listen. I am not saying I still don’t have to concentrate but the energy used seems to be less intense. I am also not so grumpy at the end of the day from all the extra effort or at least I think so. I will have to ask my husband!

I also have a table mic for when out at restaurants and meetings. I cannot believe what I had not been hearing. I have used this in so many places, all with great results. I even sit the unit in front of the TV and get the sound directly through my aids, which means my husband can turn the TV down so we all win. I can even give my husband this unit to wear on a lanyard around his neck when in the car and can follow the conversation even when he is looking the other way.

As a clinician and a wearer, this has made a huge change to the quality of my life, with the improvement of everyday listening and enjoyment, both personal and in my professional life.

Thank you for letting me share my journey, not so much as clinician but as a client.


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